Multicar
- Additional Products
- Does claiming on my breakdown cover affect my renewal price?
- Does using breakdown cover affect my no claims discount?
- Do I have to register a claim with you if my vehicle has broken down?
- How do I check if I have breakdown cover?
- I've broken down at home, am I covered?
- What's the additional personal accident phone number?
- What do I do if my vehicle has broken down?
- When should I use breakdown vs claiming through you?
- Who provides my breakdown cover?
- Cover details
- Can additional drivers drive temporary vehicles?
- Can I change my level of cover during the time I'm insured by you?
- Can I change the policyholder on my policy?
- Can I get a lower price?
- Can I transfer my no claims discount to another driver?
- Can I use the no claims discount I've earned on a company car?
- Do I need to tell you if the policyholder is in hospital?
- Do named drivers earn no claims discount?
- If I pay for my renewal early, does this change my renewal date?
- What's no claims discount?
- What do I do if I have two home addresses?
- What is the highest level of cover you offer?
- What type of payments do you accept?
- What’s protected no claims discount?
- Where can I find my policy number?
- Digital Renewals
- Can I renew my policy online?
- How can I contact you about my renewal?
- How do I cancel my Multi Car policy?
- How do I stop my policy from renewing?
- I've found a cheaper price for my multi-car insurance
- I’ve got an ongoing claim, will it affect my renewal?
- When do I have to pay for my renewal?
- When will I receive my renewal quote?
- Why has my no claims discount reduced at renewal?
- Why has my renewal price increased?
- Will I be charged if I don't want to go ahead with my renewal?
- Joining Hastings
- Can I refer someone who is already a customer?
- Can I share my referral link on social media?
- Can my friend also earn rewards?
- How does the referral programme work?
- How do I share my referral link?
- How do I track my referrals?
- How much can I earn?
- How will I be notified when I’ve earned a reward?
- Is there an expiration date on my referral link?
- Is there a limit to the number of people I can refer?
- My friend signed up but didn’t use my referral link. Can I still get the reward?
- What should I do if I have issues with my referral link?
- What types of policies are eligible for the referral reward?
- When will I receive my reward?
- Who can I contact if I have more questions about the referral programme?
- Why is the website asking me to call before I can get a quote?
- Making a claim
- Am I covered to use my vehicle in the EU?
- Are there any reasons that I won’t get a replacement vehicle?
- Can I choose to keep my written off vehicle?
- Can I claim for a child seat?
- Do I have to pay an excess for my windscreen repair?
- How do I claim for personal belongings?
- How do I transfer ownership of my vehicle to Copart?
- How long will it take to settle my claim?
- How long will my repair take?
- How long will my write-off payment take?
- How quickly do I need to report an accident?
- How will you value my vehicle if it’s a write-off?
- I’ve had an accident, how do I make a claim?
- My car is less than a year old, will you replace it?
- My car is written off, when can I buy a new vehicle?
- My car’s been deemed a write off, will you insure it?
- My vehicle's been written off, how do I keep my number plate?
- My vehicle is a write-off can I keep it?
- What happens if I'm not happy with my write-off valuation?
- What happens if the accident is my fault?
- What is market value?
- What is what3words?
- What should I do if someone else contacts me about the claim?
- Who are Copart?
- Why has my car been written off?
- Why have I been asked to call you about my incident?
- Why have you adjusted my vehicle's value?
- Why is my claim open?
- You’ve asked me to send evidence of the incident (e.g. video footage). What should I do?
- MyAccount
- Do I have to log in to use the mobile app?
- How can I make a complaint?
- How do I change my password?
- How do I download my documents?
- How do I make a complaint when you're closed?
- How do I register for MyAccount?
- How do I reset my password?
- I can't log in to MyAccount or the App
- I haven’t received my confirmation email, what should I do?
- MyAccount is locked, what should I do?
- What should I do if I've forgotten the email address I used to register my online account?
- Why aren't my documents in MyAccount?
- PRT
- Has Hastings Direct received the documents I sent for the policy checks?
- How can I send proof that my vehicle is parked in a garage or driveway overnight?
- How do I calculate my annual mileage for the policy checks?
- How do I confirm my no claims discount for the policy checks?
- How do I confirm my occupation for the policy checks?
- How do I confirm my vehicle use for the policy checks?
- How do I confirm the date I moved to the UK for the policy checks?
- How do I get in touch about the policy checks?
- How do I pay or get a refund after the policy checks?
- How do I prove my address for the policy checks?
- How do I provide proof of optional modifications added to my vehicle?
- How do I send proof of an active S7 or S5 Tracker?
- How do I send proof of my occupation for the policy checks?
- How do I send proof of my steering lock?
- How do I share my driving licence for the policy checks?
- How do I share my DVLA driving check code for the policy checks?
- What are policy checks?
- What can happen to my policy with the policy checks?
- What do I need to send Hastings Direct for the policy checks?
- What is a V5C document and what should I do if I don't have it for my policy checks?
- Where can I find my claims history for the policy checks?
- Why do I need to send photos for the policy checks, and how should I send them?
- Why is Hastings Direct asking for details in the policy checks?
- Why is Hastings Direct asking for documents for the policy checks?
- Why is Hastings Direct cancelling my policy after the policy checks?
- Why is Hasting Direct changing my policy after the policy checks?
- Vehicle usage - Generic
- Can I use my car for hire and reward, for example as a delivery driver?
- Can I use my car for voluntary purposes, such as a community first responder?
- Do I need business use?
- Do I need business use for volunteer work?
- If I buy top-up insurance, can I use this with my Hastings Direct car insurance to use my car for things like a delivery driver?
- What cover do I need for commuting to work?
- What if my spouse or partner uses the car?
- Which class of use do I need?
- Your details - Personal
- Am I covered to drive after an operation including a C section?
- Can I drive after a heart attack?
- Do I need to tell you if I get married?
- How do I contact you if I’m hearing or speech impaired?
- How do I let you know I need my documents in a different format?
- How do I let you know I need support because of a domestic situation?
- How do I let you know I’m experiencing financial difficulty?
- How do I let you know I’m out of work?
- How do I let you know I’ve been diagnosed with a medical condition?
- How do I let you know I’ve been made homeless?
- How do I let you know someone has been sectioned or isn’t able to drive due to mental health?
- How do I let you know someone has passed away?
- How do I let you know that someone is in prison?
- Is there a fee to update my name or marital status?
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