How do I cancel my policy before it starts?

We're sorry you're thinking of cancelling your insurance and we’re always here to help if you need us in the future.

If you cancel your policy, you won't be charged a cancellation fee – but you will have to pay for any non-refundable fees you paid when you bought your policy (such as the arrangement fee).

Please remember that if you need proof of your no claims discount, it will still be with your previous insurer as your policy with us hasn't started yet.

To cancel your policy before it starts, simply go to the home screen of our app and choose ‘Message Us’ to start your conversation. If you don't have the app, you can find other ways to contact us here.