How can I contact you about my renewal?

If you need your renewal quote

Your renewal invite will be available in the app and MyAccount around three weeks before your renewal date. All you need to do is log in and check the details are correct and you're happy with your renewal price. If you want to go ahead, simply go to the renewals section to accept your renewal and arrange payment (if required).

Your renewal price should match the price you would be offered for a like-for-like quote as a new customer. If you do find a new quote from us that has the same details but is a cheaper price, just get in touch on 0333 321 9790 and we'll take a look. 

To discuss your quote

If you want to talk to us about your quote or you've found a better price with a different insurer, please get in touch on 0333 321 9790. We can go through all your options and are often able to find a better solution for you.

To make a change to a car or YouDrive policy

You can update your policy in the app and MyAccount up to three days before your renewal date. Simply:

1. Log in, select View policy and choose the policy you want to change.
2. Select the change you want to make and add your new information.
3. You'll be given a quote, which includes any change to your total price and any fees you need to pay.
4. Select continue if you want to go ahead. If the change lowers your price you'll be due a refund. Or if your price has gone up, you can choose how to pay.

To make a change to a home, bike or van policy

Head to our Help Centre, select your insurance type and then the relevant link under How to Manage and Customise a Policy. This will tell you the easiest way to make your change.

To pay for your renewal

Unless you've opted out, your policy will renew automatically on your renewal date. So, if you're happy with your renewal quote and we have payment details for you, there's no need to do anything.

However, we may have asked you to get in touch if, for example, your payment card is expiring so please call us on 0333 321 9790.

Paying for your car insurance renewal

In most cases, you can pay online in MyAccount.

1. Log in and select Renewals.
2. Follow the instructions on how to make a payment.
3. If you get stuck, just start a live chat and we'll guide you through the steps.

Your policy will still renew without payment but you'll need to arrange payment as soon as possible to avoid any charges.

Paying for a multi car, home, bike or van renewal

Head to our Help Centre, select your insurance type and then the relevant link under Manage renewal, which will tell you the easiest way to do this.

If you're worried about paying for your renewal

Please get in touch as soon as possible. We can talk you through your payment options and may be able to find a payment plan that's more affordable for you.

Please don't cancel any payments or direct debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left without insurance. Please call us on 0333 321 9790.

If you don't want to renew with us

All you need to do is give us a call on the numbers above. Your policy will then end at 11.59pm on the day before your renewal date. You'll no longer be insured by us so please make sure you've got alternative cover elsewhere.