How do I change my direct debit bank account details?
If you need to change your bank details we'll need to do that for you. call us on 0333 321 9801.
Our contact hours are Monday to Friday 8am - 7pm, Saturday 9am - 5pm and Sunday 9am - 1pm.
If you're paying for someone else's insurance or want someone else to pay for yours
You'll need to speak to us so we can help, please call us on 0333 321 9801.
If you want to pay off your remaining balance
You'll need to speak to us so we can help, please call us on 0333 321 9801.
If you're worried about paying for your insurance
Please get in touch as soon as possible and we'll do our best to help you. We can talk you through your payment options and may be able to find a payment plan that's more affordable for you. Call us on 0333 321 9630, Monday-Friday 9am–5:30pm.
All conversations are confidential and, if it's easier, we can talk to a relative, friend or debt counselling organisation about your account - we'll just need your OK to do this.
You can also get lots of impartial advice from the Money Helper, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau