I`ve missed a direct debit payment. What can I do?
To pay your outstanding amount please get in touch with us on 0333 321 9796.
If you don't make a payment, we'll be in touch to arrange collecting the missed amount either by direct debit or from the card we have on file for you.
If you're having financial difficulties
If you're worried about your payments, please get in touch with us as soon as possible on 0333 321 9796 and we'll do what we can to help. All calls are confidential and our friendly team are here to help. We can talk you through your payment options and may be able to find a payment plan that's more affordable for you.
We're happy to talk to a relative, friend or debt counselling organisation about your account, but we'll need you to give them authorisation first. Please don't cancel any payments or Direct Debits without speaking to us first. If you do miss a payment, you run the risk of your policy being cancelled and we don't want you to be left uninsured.
You can also get free, independent advice at any time from organisations such as:
- Money Helper – they offer support with a range of things including choosing financial products, budgeting, benefits and debt advice. Call 0800 138 7777 or visit moneyhelper.org.uk
- StepChange – they offer free debt advice, practical help and support for however long it’s needed. Call 0800 138 1111 or visit www.stepchange.org
- Citizens Advice Bureau – they can help in person, online or over the phone. Visit your local Citizens Advice Bureau or go to www.citizensadvice.org.uk
All of the organisations above are not-for-profit, which means any money raised goes back into the cause to support others. Contacting us (or any of the organisations above) for help or advice will not impact your credit file. However, you might be offered options that may have an impact. The organisation will be able to answer any questions you have about this.