Home
- Cover details
- During periods of over 30 consecutive days, does having a housekeeper look after the property mean the property is occupied?
- How do I contact you about my home insurance renewal quote?
- I've found a cheaper price for my home insurance.
- What does claim-free years mean?
- What do I do if I have two home addresses?
- What type of payments do you accept?
- Why has the price gone up for my home insurance?
- Digital Renewals
- Can I renew my policy online?
- How can I contact you about my home insurance renewal?
- How do I cancel my policy?
- How do I stop my policy from renewing?
- I’ve got an ongoing claim, will it affect my renewal?
- When do I have to pay for my renewal?
- When will I receive my renewal quote?
- Why has the annual cost of my insurance gone up after I've changed my address?
- Will I be charged if I don't want to go ahead with my renewal?
- Home
- Can I add accidental damage mid-term?
- Can I insure my home if it's used for business?
- Does home insurance cover boilers?
- Does my buildings insurance cover my outbuildings?
- Does my contents insurance cover contents kept in outbuildings?
- Does my home insurance cover me for emergencies?
- Does this include vaping?
- Do I have to be the owner and occupier for buildings cover?
- Do I have to let you know if I'm having building work done to my property?
- Do I need to specify all my valuables?
- Do I need to tell you if I decide to let my property to tenants, lodgers or paying visitors?
- Do I need to tell you if I get married?
- Do you offer a protected no claims discount for home insurance?
- Do you sell landlord insurance?
- How can I find out what percentage of my property's roof is flat?
- How much cash kept at home or away from home is covered?
- I'm self-employed or a director of my own company, so how should I answer this?
- If I'm moving house, are my contents covered?
- If my home shows signs of subsidence, landslip or heave, can I still get buildings cover?
- Is my bicycle covered under contents insurance?
- Is my carpet part of buildings or contents cover?
- Is my fitted kitchen part of buildings or contents cover?
- Is my medical equipment covered?
- Is my smartphone covered under contents insurance?
- I enjoy the occasional cigar. Do I need to include this?
- I have items in storage or a bank vault. Would they be covered by your insurance?
- I smoke in the garden. Do I need to include this?
- I work a mixture of night and day shifts, so how should I answer this?
- I work from home for my employer, so how should I answer this?
- My children are living away from home for their education, but they come home at the end of term. How should I answer this?
- The number of foster children living with me varies throughout the year. How should I answer this?
- The property is in a trust and I need additional insurance documentation. How can I get this?
- What's accidental damage cover?
- What's home emergency cover?
- What's personal possessions cover?
- What's the difference between buildings and contents cover?
- What's your policy on burglar alarms?
- What's your policy on student possessions?
- What does professionally maintained mean?
- What do you consider to be a bathroom?
- What do you consider to be a bedroom?
- What do you mean by a property that’s lived in?
- What home insurance do I need if I rent?
- What if I'm running a business from an office in my garden which has visitors?
- What if I don't have an email address?
- What if I identify as non-binary?
- What if I live in but don't own the property?
- What if I own but don't live in the property?
- What if I store stock at home for my business (for example, if you're an online retailer)?
- What if my walls are made from a mixture of different materials?
- What if one or more of the assumptions is/are incorrect?
- What is accidental damage cover?
- What is and isn't covered in outbuildings cover?
- What is a bedsit?
- What is a dormer bungalow?
- What is a fixed lockable safe?
- What is a maisonette?
- What is a timber frame?
- What is a working smoke alarm?
- What is Nacoss aka NSI?
- What is Nud?
- What is SSAIB?
- What is the maximum number of days a house can be unoccupied?
- What is your policy on burglar alarms?
- Who do you consider to be a family member?
- Joining hastings
- Do I need to have exchanged contracts to take out a home policy?
- Do I need to know the rebuilding costs of my property exactly?
- Do you cover grade 1 or A listed buildings?
- Do you insure holiday homes?
- How much should I insure my home and contents for?
- What are ‘minimum security’ locks?
- What if I have a garage and can get into my property by another door inside the garage?
- What if my conservatory has a door to the garden and a door to the property?
- What if one or more of the statements is/are incorrect?
- What if some or all of our accessible windows have allen key locks?
- What is an accessible window?
- What is a Chubb lock?
- What is Nacoss?
- What types of home insurance cover are available to me?
- Where can I find the British Standard or BS symbol on my lock?
- Why is the website asking me to call before I can get a quote?
- Will you send me confirmation of my payment?
- MyAccount
- Do I have to log in to use the mobile app?
- How can I make a complaint?
- How do I change my password?
- How do I download my documents?
- How do I make a complaint when you're closed?
- How do I register for MyAccount?
- How do I reset my password?
- I can't log in to MyAccount or the App
- I haven’t received my confirmation email, what should I do?
- MyAccount is locked, what should I do?
- What should I do if I've forgotten the email address I used to register my online account?
- Why aren't my documents in MyAccount?
- Payments and fees
- How do I make a payment?
- How do I turn off my continuous payment authority?
- How long will it take for a cheque to reach me?
- I've missed a direct debit payment. What can I do?
- I can't afford to pay for my insurance. What should I do?
- I want to pay off my remaining instalments
- What happens if I miss a repayment?
- What is a Standard Consumer Credit Information (SCCI) document?
- When are my direct debit payments due?
- Why did your debt recovery team contact me?
- Why has my account been sent to a debt collection agency?
- Why has my instalment amount changed?
- Why’s there a search from Hastings Direct showing on my credit report?
- Your details - Claims
- Am I covered in the event of a storm?
- Can I register a claim through the mobile app?
- Can I use my own tradesperson/contractor?
- Do I need receipts to claim for personal items?
- Do I need to report my loss to the police?
- How do I ask for additional support?
- How long will it take to settle my claim?
- Is my boiler covered?
- Is my laptop covered away from home?
- I told my home insurer about a claim which was then not made, withdrawn or rejected. Should I include this?
- The water company has told me I have a leak that's caused damage to my home and I've lost metered water. What should I do?
- What claims do I need to tell you about?
- What is considered a well-maintained home?
- What is gradual cause and is it covered?
- What is new for old cover?
- What is personal possessions cover?
- What is wear and tear and is it covered?
- What should I do in the event of an emergency?
- What should I look out for when choosing a tradesperson/contractor?
- What’s the maximum days a house can be unoccupied for?
- Who do I pay my excess to?
- Who is dealing with my claim?
- Why do I need to pay my excess in advance of any repair or replacement?
- Why is my claim still open?
- Will I lose my claim-free years if I make a claim?
- Your details - Personal
- Do I need to tell you if I get married?
- How do I contact you if I’m hearing or speech impaired?
- How do I let you know I need my documents in a different format?
- How do I let you know I need support because of a domestic situation?
- How do I let you know I’m experiencing financial difficulty?
- How do I let you know I’m out of work?
- How do I let you know I’ve been diagnosed with a medical condition?
- How do I let you know I’ve been made homeless?
- How do I let you know someone has been sectioned or needs to cancel their policy because of their mental health?
- How do I let you know someone has passed away?
- How do I let you know that someone is in prison?
- Is there a fee to update my name or marital status?
- I’ve just moved home, what do I do?
- There are no titles that suit me