Skip to main content
hamburger menu
Hastings Direct Production

What should I do in the event of an emergency?

  1. Last updated
  2. Save as PDF

If you've had an emergency (such as losing water or heating, or damage to your roof that means you can no longer stay at home), this is what you need to do: 

 

  • If you have additional home emergency cover, please call AXA's 24-hour helpline on 0333 999 3171. 
  • If you don't have additional home emergency cover, please call us straightaway on 0333 006 7438 and we'll get you the help you need. This could include arranging an urgent visit from one of our partners or finding temporary accommodation for you and your family.