How do I change my direct debit bank account details?
You can manage your payment details online in our app or MyAccount.
Go online to:
- Change the date your instalments are taken (up to three days before the next instalment is due).
- Update your bank account number.
- Reset your Direct Debits if you've cancelled them in the past.
To do this, just log in and:
- Go to ‘Payments’ and select ‘Update DD details’.
- Fill in your new details and select ‘Update’.
- Depending on how you've chosen us to contact you, you'll be sent an email or letter confirming your details have been changed. We'll aim to get any documents to you within seven working days.
If your next payment is due in less than three working days, we may not be able to change the date in time – but any future payments will go out on your new date.
If you're paying for someone else's insurance or want someone else to pay for yours
You'll need to speak to us so we can help – please call us on 0333 321 9801 (our opening hours are here).
If you want to pay off your remaining balance
You'll need to speak to us so we can help – please call us on 0333 321 9801.
If you're worried about paying for your insurance
Please get in touch as soon as possible on 0333 999 8358. We're open Monday to Friday, 9:00am–5:30pm. We can talk you through your payment options and may be able to find a payment plan that's more affordable for you. All conversations are confidential and if it's easier, we can talk to a relative, friend or debt counselling organisation about your account (we'll just need your OK first).
You can also get lots of impartial advice from Money Helper, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.