Bike
- Additional products
- Can I use my breakdown cover when I'm riding other bikes?
- Does claiming on my breakdown cover affect my renewal price?
- Does using breakdown cover affect my no claims discount?
- Do I have to register a claim with you if my vehicle has broken down?
- Do you offer breakdown for motorbike policies?
- How do I add breakdown cover to my Bike policy?
- How do I check if I have breakdown cover?
- I've broken down at home, am I covered?
- What do I do if my vehicle has broken down?
- When should I use a breakdown service and when should I make a claim with you?
- Where do I find details of my breakdown cover?
- Who provides my breakdown cover?
- Will all riders on my policy benefit from breakdown cover?
- Cover details
- Can I change my level of cover during the time I'm insured by you?
- Can I change the policyholder on my policy?
- Can I transfer my no claims discount to another driver?
- Do I need to send you proof of no claims discount?
- Do I need to tell you if the policyholder is in hospital?
- Do I need to tell you who the main rider of the bike is?
- Following a claim, what would happen to my no claims discount if it's not protected?
- If I pay for my renewal early, does this change my renewal date?
- What's no claims discount?
- What's the additional personal accident phone number?
- What's the criteria for accepting no claims discount?
- What do I do if I have two home addresses?
- What do you need as proof of my no claims discount?
- What is the highest level of cover you offer?
- What type of payments do you accept?
- What will you accept as proof of no claims discount?
- What’s protected no claims discount?
- Where can I find my policy number?
- Which policy gives me more cover?
- Digital Renewals
- Can I renew my policy online?
- How can I contact you about my bike renewal?
- How do I cancel my policy?
- How do I stop my policy from renewing?
- I’ve got an ongoing claim, will it affect my renewal?
- When do I have to pay for my renewal?
- When will I receive my renewal quote?
- Why has my no claims discount reduced at renewal?
- Why has my renewal price increased?
- Will I be charged if I don't want to go ahead with my renewal?
- Making a claim
- Am I covered to use my vehicle in the EU?
- Do I have to pay the excess when I make a claim?
- Do I need to report any car accidents on my motorbike policy?
- How long will it take to settle my claim?
- How quickly do I need to report an accident?
- I’ve had an accident, how do I make a claim?
- My bike is less than six months old, will you replace it?
- My vehicle's been written off, how do I keep my number plate?
- What happens if the accident is my fault?
- What is market value?
- What is what3words?
- What should I do if someone else contacts me about the claim?
- Why have I been asked to call to register my claim?
- Why have you adjusted my vehicle's value?
- Why is my claim open?
- Will you deduct money from my write-off settlement?
- You’ve asked me to send evidence of the incident (e.g. video footage). What should I do?
- Miscellaneous
- Can I ride my bike in the EU?
- Do you offer Helmet and Leathers cover?
- Finding downloaded documents on your device
- How can I contact you if I have hearing or speech difficulties?
- How do I tell you if a policyholder or named rider has passed away?
- How long should my confirmation email take?
- I’m having trouble logging in to MyAccount
- What changes can I make online?
- What countries outside the UK am I covered for?
- What does the bike class of use mean?
- What do I do if I’m having trouble setting up the Hastings Direct app?
- Motor
- Am I covered to carry a pillion passenger on my bike policy?
- Am I covered to ride other bikes?
- Can I have more than one motorbike on my policy?
- Can I use my bike for voluntary work?
- Do both bikes need to have the same cover on a multi bike policy?
- Do the additional products on my multi bike policy cover me on both motorbikes?
- Do you offer a discount for Pass Plus?
- Is there an additional charge if I'm giving up work to care for a relative?
- Is there an additional charge if I change my occupation to unemployed?
- I can't find my occupation to complete the quote
- I was born in the UK and am a registered UK resident who moved abroad. I have since come back to the UK. How should I enter my UK residency?
- I work in the motor trade, so will you insure me?
- What do I enter if I exchanged my EU licence for a UK licence?
- Why do you need my email address?
- MyAccount
- Do I have to log in to use the mobile app?
- How can I make a complaint?
- How do I change my password?
- How do I download my documents?
- How do I make a complaint when you're closed?
- How do I register for MyAccount?
- How do I reset my password?
- I can't log in to MyAccount or the App
- I haven’t received my confirmation email, what should I do?
- MyAccount is locked, what should I do?
- What should I do if I've forgotten the email address I used to register my online account?
- Why aren't my documents in MyAccount?
- Payment
- Can I save my quote for later?
- How to change your preferred payment date
- What's a credit agreement?
- Which credit or debit cards do you accept?
- Who can contact you about my policy?
- Why can't I see my payment schedule?
- Why don't I meet the minimum criteria for credit?
- Will the money come out of my bank straight away?
- Payments and fees
- How do I make a payment?
- How do I turn off my continuous payment authority?
- How long will it take for a cheque to reach me?
- I've missed a direct debit payment. What can I do?
- I can't afford to pay for my insurance. What should I do?
- I want to pay off my remaining instalments
- What happens if I miss a repayment?
- What is a Standard Consumer Credit Information (SCCI) document?
- When are my direct debit payments due?
- Why did your debt recovery team contact me?
- Why has my account been sent to a debt collection agency?
- Why has my instalment amount changed?
- Why’s there a search from Hastings Direct showing on my credit report?
- Will you send me confirmation of my payment?
- PRT
- Has Hastings Direct received the documents I sent for the policy checks?
- How do I calculate my annual mileage for the policy checks?
- How do I confirm my no claims discount for the policy checks?
- How do I confirm my occupation for the policy checks?
- How do I confirm my vehicle use for the policy checks?
- How do I confirm the date I moved to the UK for the policy checks?
- How do I get in touch about the policy checks?
- How do I pay or get a refund after the policy checks?
- How do I prove my address for the policy checks?
- How do I send proof of my occupation for the policy checks?
- How do I share my driving licence for the policy checks?
- How do I share my DVLA driving check code for the policy checks?
- What are policy checks?
- What can happen to my policy with the policy checks?
- What do I need to send Hastings Direct for the policy checks?
- What is a V5C document and what should I do if I don't have it for my policy checks?
- What is the status of my policy checks?
- Where can I find my claims history for the policy checks?
- Why is Hastings Direct asking for details in the policy checks?
- Why is Hastings Direct asking for documents for the policy checks?
- Why is Hastings Direct cancelling my policy after the policy checks?
- Why is Hasting Direct changing my policy after the policy checks?
- Vehicle Details - Generic
- Can I get a quote if I haven't bought the bike yet?
- Can I insure my vehicle without a valid MOT?
- Can my insurance start straight away?
- Do I need road tax before I can take out a policy?
- How do I find out what my bike is worth?
- I can't find my vehicle's make and model to complete the quote
- What if I need to change my registration plate after buying a policy?
- Your details- Personal
- Do I need to tell you if I get married?
- How do I contact you if I’m hearing or speech impaired?
- How do I let you know I need my documents in a different format?
- How do I let you know I need support because of a domestic situation?
- How do I let you know I’m experiencing financial difficulty?
- How do I let you know I’m out of work?
- How do I let you know I’ve been diagnosed with a medical condition?
- How do I let you know I’ve been made homeless?
- How do I let you know someone has been sectioned or isn’t able to drive due to mental health?
- How do I let you know someone has passed away
- How do I let you know that someone is in prison?
- Is there a fee to update my name or marital status?
- There are no titles that suit me
- Your details - Claims
- Can I register a claim through the mobile app?
- My bike's a write off will you insure it?
- What claims do I need to tell you about?
- What happens if the accident isn't my fault?
- What’s the maximum number of years of no claims discount I can earn?
- Why do you check my claims history?
- Will my no claims discount be affected if I make a claim?
- Your details - Convictions
- Do I need to tell you about motoring convictions?
- Do I need to tell you about speeding convictions straight away?
- Do I need to tell you if I've been on a speed awareness course?
- Do named riders earn no claims discount?
- Do you need to know about accidents or a claim I've had on different types of vehicles?
- What non-motoring convictions do I need to tell you about?
- Why have you asked me to send in my documents?