How can I contact you about my bike renewal?

There are lots of ways to get in touch. 

To discuss your quote 
If you want to talk to us about your quote or you've found a better price with another insurer, please call us on 0333 321 9790 (our opening hours are here). We can go through your cover and then discuss all your options. Before you get in touch, please make a note of the excess and any benefits on your other quote so we make sure we’re comparing a like-for-like policy for you. 
 
If you need your renewal quote  
Your renewal quote will be available in our app or MyAccount about three weeks before your renewal date. All you need to do is log in, go to ‘My Documents’ and you can then check the details are correct and you're happy with your renewal price. If you want to go ahead, simply go to the ‘Renewals’ section to accept your quote and arrange payment (if required). 
 
Based on the same details, the price of your renewal quote from us will be the same or less than a quote we offer to a new customer. If you find a new quote from us that has the same details, but is a cheaper price, please call us on 0333 321 9790 and we'll see what your options are (our opening hours are here).  
 
To make a change to your policy  
Please call us on 0333 321 9790 and we’ll talk you through the changes and any possible fees (our opening hours are here).  

Paying for your renewal  
Unless you've opted out, your policy will renew automatically on your renewal date. So, if you're happy with your renewal quote and we have payment details for you, there's no need to do anything. 

However, if we’ve asked you to get in touch (for example, if your payment card is expiring) you can call us on 0333 321 9790 (our opening hours are here). 

If you're worried about paying for your renewal  
Please call us on 0333 321 9790 as soon as possible (our opening hours are here). We can talk you through your payment options and may be able to find a solution that works for you (including payment holidays, extensions and partial payments).

Please don't cancel any payments or Direct Debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left without insurance.  

If you don't want to renew with us  
All you need to do is call us on 0333 321 9790 (our opening hours are here). Your policy will then end at 11:59pm on the day before your renewal date. From this point, you'll no longer be insured by us, so please make sure you have alternative insurance elsewhere.