How do I prove my address for the policy checks?

If we've asked to see proof of your address, please send us a copy of one of the following documents:

Dated within the last 12 months:

• Council tax statement or bill.
• Electoral roll document or poll card.
• Tenancy or mortgage agreement.
• Department for Work and Pensions or HMRC documents.
• Student finance documents.

Dated within the last 3 months:

• Utility bill (e.g. electricity, gas or water).
• Landline phone or broadband bill.

The document must be addressed to you and sent to your current address.

If you don’t have any of these documents in your name and address, please get in touch with us by sending us a message in our app. Just open our app and tap 'Message us'.

How to send us this information

The easiest way to share this information is by logging in to your account- it should only take a few minutes. Just log in, go to 'Upload Documents' and follow the instructions. We'll then confirm when your documents are uploaded.

Can’t use our app?

No problem. Simply email us at policyinfo@hastingsdirect.com (please put your policy number in the subject line) with the files, screenshots or photos.