How do I change my direct debit bank account details?
You can manage your payment details by logging in at any time. You can;
- Change the date your instalments are taken (up to three days before the next instalment is due)]
- Update your bank account number
- Reset your Direct Debits if you've cancelled them in the past.
To do this, just log in and:
- Go to Payments and select Update DD details.
- Fill in your new details and select Update.
- Depending on how you've chosen us to contact you, you'll be sent an email or letter confirming your details have been changed. We'll aim to get any documents to you within seven working days.
If you're paying for someone else's insurance, want someone else to pay for yours or, if you want to pay off your remaining balance early
You'll need to speak to us so we can help. You can call us on 0333 321 9801.You'll find our opening hours here. <link to opening hours>
If you're worried about paying for your insurance
Please get in touch as soon as possible and we'll do our best to help you. We can talk you through your payment options and may be able to find a payment plan that's more affordable for you. Just open our app and tap ‘Message us’ anytime. Alternatively, you can call us on 0333 321 9630 (we're open Monday to Friday, 9.00am – 5.30pm).
All conversations are confidential and, if it's easier, we can talk to a relative, friend or debt counselling organisation about your account - we'll just need your OK to do this.
You can also get lots of impartial advice from the Money Helper, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.