I can’t log in or my account is locked – what should I do?

If you’re having trouble logging in, try these steps:

• Check your email address and password are correct.
• If you're using our app, make sure you've got the latest version.
• If that doesn't work, delete and reinstall the app.

If your account is locked, wait 10 minutes and try again, or reset your password.

Still need help? Visit contact us to see how to get in touch.