What's an excess?

An excess is an agreed amount of money that you need to pay when you make a claim. The amount was confirmed when you took out your policy, which you can also find in the policy documents you received.
 

Compulsory excess

This is the excess set by your insurer. This amount will vary based on which policy you have and the type of claim you’re making. 

Voluntary excess

This is the excess you chose when you bought your policy.

The excess you pay is the total of the below added together

• The compulsory excess set by us.
• The voluntary excess you chose when you bought your policy.

To check your excess amounts, or to ask us a question, check your policy documents or open our app and tap ‘Message us’ anytime.