What's an excess?

An excess is a pre-agreed amount of money that you need to pay when you make a claim. 

The amount was confirmed when you took out your policy and is written in the policy documents you received.

An excess is a pre-agreed amount of money that you need to pay when you make a claim. 

The amount was confirmed when you took out your policy and is written in the policy documents you received.

This excess needs to be paid even if you believe you weren't to blame for what happened. However, if we get agreement from the other driver’s insurer that you weren’t to blame, you will be entitled to a refund. If this happens, we will contact you to let you know.

Compulsory excess
This is the excess set by your insurer.

Voluntary excess
This is the excess you chose when you bought your policy.