It won't let me register for MyAccount
Check the error message at the top of the screen against the help below.
Failed to log in
This could mean the details you've entered don't match the ones we hold.
Could not register - portal does not exist
There isn't a policy that matches the details you've entered. Please check the details you've entered exactly match the details on your policy. If you've tried this and still can't register, contact us on 0333 321 9801.
Our contact hours are Monday to Friday 8am - 7pm, Saturday 9am - 5pm and Sunday 9am - 1pm.
Could not register - client details don't match
The details you've entered don't match the ones we have on the policy.
The details must match the ones we have on the policy exactly.
If you've tried this, or think the details might be wrong, contact us on 0333 321 9801.
Our contact hours are Monday to Friday 8am - 7pm, Saturday 9am - 5pm and Sunday 9am - 1pm.
Could not register - portal already registered
Your policy has already been registered for an online account.
To contact us about this, call us on 0333 321 9801.
Our contact hours are Monday to Friday 8am - 7pm, Saturday 9am - 5pm and Sunday 9am - 1pm.