Why can't I see my document in my account?

If you've recently bought a policy or made changes to it, it can take up to 24 hours for your updated documents to show in your account.

If you have more than one policy with us, check you've selected the right one.

Still can't find the document you need? Tap 'Message us' in the app anytime and we'll look into it. You can also see other ways to contact us here.