How to change your preferred payment date

You can change your preferred payment date in the payments section of the app and MyAccount. Click on "update Direct Debit details" and then select the day you want to payments to be taken and click "Update".

You will be sent an email or letter confirming the change, normally it's within 2 hours. 

If your next payment is due in less than three working days, we may not be able to change it in time - but any future payments will go out on your new date. 

There is a limit on the number of changes you can make to your payment date online. If you're getting a message saying you can't change the payment date online anymore, please contact us and we'll be happy to help.

If you're worried about paying for your insurance

Please get in touch as soon as possible and we'll do our best to help you. We can talk you through your payment options and may be able to find a solution that works for you (including payment holidays, extentions and partial payments). All calls are confidential and are team are here to help. Just call us on 0333 321 9796, Monday – Friday 9am – 5.30pm.

We're also happy to talk to a relative, friend or debt counselling organisation about your account - we'll just need your OK to do this.

You can also get lots of impartial advice from the Money Helper, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.