What’s the difference between courtesy van, and hire van cover?

Courtesy van cover is included as standard if your policy is either: 

• Comprehensive 
• Third party fire and theft.  

This means you will get a replacement van while yours is being repaired after an accident, as long as you use one of our approved repairers. 

But you wouldn’t get a courtesy van in the following circumstances: 

• Your van is stolen and not recovered. 
• Your van is written off (also known as a ‘total loss’) . 
• Your repairs aren't carried out by one of our approved repairers. 
• You have a third party only policy. 

However, if you add hire van cover to your policy then you will get a replacement vehicle in the circumstances mentioned above. 

You can find out more about our hire van cover here.

To check if you have hire van cover added to your policy, just log into our app or MyAccount to check your level of cover in your policy documents. 

If you want to talk to us about adding hire van cover to your policy, please call 0333 321 9801. Our opening hours are here.