Why is Hasting Direct changing my policy after the policy checks?

If you’ve sent everything we asked for

We’ve reviewed the information you sent and found it doesn’t match the details you gave us when you bought your policy. We’re making changes to your policy so it’s accurate and right for you.

Just so you know, you might have to pay fees to make these changes.

If you didn’t send us everything we need

We might be making changes to your policy if you didn’t send us the documents or information we asked for in the time we gave you.

This could mean:

• Changes to your level of cover.
• Extra costs for your insurance.
• Fees for making these changes.

Please check the latest email from us to see what else you need to send.

We're here to help

If you have any other questions about the policy checks or need some help, you can:

• Send us a message in our app 24/7. Just open our app and tap 'Message us'.
• Send us an email. Just email us at policyinfo@hastingsdirect.com (please put your policy number in the subject line).
• Call us on 0333 321 9757. We’re open Monday to Friday, 9.00am – 5.30pm (we're closed over the weekend and bank holidays).