Why is Hasting Direct changing my policy after the policy checks?

If you didn't send us everything we need
If you didn't send us the documents we asked for by the time we gave you, we might have to make changes to your policy to update your information. This could mean we need to charge you extra for your insurance and fees. Please check your email and see what else you need to send us.

If you've sent everything we asked for
We've reviewed all the information you’ve sent us and found it doesn’t match the information you gave us when you first bought your policy. We'll change your details so your policy is up to date and right for you. Just so you know, you might have to pay fees for these changes.

We're always here to help
If you have any questions, you can:

• Log in to our app or MyAccount for more information and FAQs.
• Email policyinfo@hastingsdirect.com (with your policy number in the subject line).
• Call 0333 321 9757.