I can't log in to MyAccount or the App

We’re sorry to hear you’re having trouble logging in. Try following these steps, which should help you to log back in: 

• If you’re using a browser to log in, please clear its cache. If you're unsure how to clear it, you can Google the steps for the specific browser you’re using. 
• If you’re using the Hastings Direct app, please don’t use any saved passwords if they’ve failed before. These passwords can appear by auto-filling the password, or by using either Face ID, a PIN or a fingerprint. You can dismiss this feature and enter your password manually. 
• Please check and remove any spaces before or after your email address and password. 
• Please make sure you’re using the latest version of the app. You can find this in the App Store or Google Play. 
• If you’re only having trouble logging in to the Hastings Direct app (but can log in on the website), please uninstall and reinstall the app onto your device. 

 
Still need to get in touch? For more support and telephone numbers, please visit our contact us page.