How can I make a complaint?

We're committed to providing a quality service to all our customers by working in an open and accountable way. If our service ever falls below the standard you expect from us please contact us and we'll do our very best to resolve the matter as soon as possible. You can get in touch in the following ways:

• By filling in our online form to make a new complaint
• By calling us on 0333 999 8904, our lines are open Monday to Friday from 9am to 5pm
• By writing to us at:
  • Customer Relations Manager
  • Hastings Direct
  • Conquest House
  • Collington Avenue
  • Bexhill-On-Sea
  • East Sussex
  • TN39 3LW

We'll be in touch within five working days of receiving your complaint but you can read about how we deal with complaints if you'd like more information now.