How do I change my instalment date?
The simplest way to change your instalment date is in the app. You can also do this in MyAccount.
Simply log in:
- Go to Payments and select Update DD details.
- Fill out the new details and select Update.
- You'll be sent an email or letter confirming your details have been changed, normally within two hours.
If your next payment is due in less than three working days, we may not be able to change it in time, but any future payments will go out on your new date.
If you're worried about paying for your insurance
Please get in touch as soon as possible and we'll do our best to help you. We can talk you through your payment options and may be able to find a payment plan that's more affordable for you. Call us on 0333 321 9630, Monday-Friday 9am–5:30pm.
All conversations are confidential and, if it's easier, we can talk to a relative, friend or debt counselling organisation about your account - we'll just need your OK to do this.
You can also get lots of impartial advice from the Money Helper, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.
If you're paying for someone else's insurance by direct debit, or want your insurance paid by someone else
Please get in touch on 0333 321 9801.