How do I change my address?

You can update your address yourself in our app or MyAccount at any time.

How to update your address in our app or MyAccount

• Log in, then select ‘Change address’ and add your new details. If you haven't moved yet, just tell us the date you want the new address to start from.
• You'll be given a quote, which includes any change to your total price and any fees you need to pay.
• Select ‘Continue’. If the change you want to make means your total price will go down, you'll be due a refund. Or if your price has gone up, you can then choose how to pay. If you have more than one policy with us, don't forget to change your address on all of them.

If you don’t want to carry on, simply select ‘Cancel changes’ (please remember, you do need to tell us if your details have changed, as you may not be covered if you have to make a claim).
We'll update your policy and will let you know when your updated policy documents are ready to view in our app or MyAccount. This should only take a couple of hours.

To make managing your insurance even easier, our new Messenger service will soon be available to all customers in our app (some customers can already use it). To message us directly, just look for the ‘Message us’ option in our app. 

You can message us at any time, then go about your day and we'll let you know when we've replied. Otherwise, visit our ‘Contact us’ page for details of how to get in touch.