Can I still call if I have the App policy?

With our App policy, you're expected to manage your policy in our app. This includes:

• Changing your car or editing the details.
• Adding or removing drivers.
• Adding a temporary driver or vehicle.
• Updating personal information, like your address.
• Managing your payments.
• Registering or tracking a car claim.
• Sharing your trip/location data with us through the app.
• Viewing policy documents.

If you need to send us a message, go to the home screen of our app and choose ‘Message us’ .

Because of this limited call centre support, our App policy is cheaper than our standard policies (as our standard policies have full call centre support).

Rest assured, we're always here to help if you have an accident. Our Claims helpline is 0333 321 9800 and is available 24/7 for all Hastings Direct car policies.