How can I cancel my renewal?

Before you cancel, there might some options that you hadn’t considered. Firstly, let us know if you need any support and we’ll do everything we can to help. Just call 0333 321 9790 (our opening hours are  here) or send us a message in our app.

The renewal price isn’t what I expected 

Your renewal price is based on your details. So, if anything has changed (such as your annual mileage, driver details etc), updating your details will mean you get a more accurate price. That’s why it’s worth checking all your details are up to date in your Hastings Direct account.

The policy isn't right for me 

If you’re unhappy with either your level of cover, the policy benefits or the type of policy, we can always change you to a different policy that suits you better.

Not sure which cover is right for you? We’ve lots of options to choose from and we can always look at ways to find the right cover for you. To discuss your policy, please call us on 0333 321 9801 (our opening hours are  here).

I’ve already bought insurance elsewhere 

Unless you’ve opted out of automatically renewing, we'll need to speak to you to cancel your policy with us, so please call  0333 321 9790 (our opening hours are  here). Don’t worry if you’ve just bought another policy – like us, lots of insurers have a cooling-off period with their policies. If this applies to your other policy, let us know as we’ll often be able to find you a better option.

I still want to cancel my renewal 

We’re really sorry to see you go and we’d love to have you back as a customer next year. If you still want to cancel, please give us a call on  0333 321 9790 (our opening hours are  here).