How do I make a payment?
If we've been in touch about an outstanding balance or you've missed a Direct Debit instalment, the quickest way to pay is with our app.
- Log in, select ‘Payments’ and if you have more than one policy, choose which one you want to make a payment for.
- Select ‘Make payment’.
- Enter your credit or debit card details and pay.
- You'll be told if your payment has been successful.
Just so you know, it takes up to two working days for your bank to tell us your Direct Debit payment has failed.
Got a question or need some help?
It's important you talk to us as missing a payment could affect your insurance and your ability to make a claim.
To get in touch, just open our app and tap ‘Message us’ anytime. Alternatively, find out how to contact our specially trained team here.
How to pay for your renewal
Unless you've opted out, your policy will renew automatically on your renewal date. So, if you pay annually (and we have a card on file that you've given us permission to use) or you pay by Direct Debit, there's no need to do anything.
You can also pay for your renewal online with our app. Just log in, select ‘Renewals’ and then follow the instructions on how to make a payment. If you get stuck, please call us on 0333 321 9790 (our opening hours are here)