How do I make a payment?
There are a few reasons why you might want to make a payment, so please take a look at the options below.
If you've missed a payment
If we've been in touch about an outstanding balance or you've missed a Direct Debit instalment, the quickest way to pay is in our app or MyAccount. Just so you know, it takes up to two working days for your bank to tell us your Direct Debit payment has failed. As soon as they tell us, we’ll get in touch with you.
How you can make a payment online
- Log in, select ‘Payments’ and if you have more than one policy, choose the one you want to make a payment for.
- Select ‘Make payment’.
- Enter your credit or debit card details and pay.
- You'll be told if your payment has been successful.
What happens if I miss a repayment?
If you miss a payment due under your credit agreement, we'll work with you to agree when you can make the missed payment and bring your balance back up to date. It's important you talk to us so we can help – missing a payment could affect your insurance cover and your ability to make a claim.
If you don't speak to us and your payment is still outstanding after 18 days of the original due date, your insurance could be cancelled. You may also be asked to pay your outstanding balance, plus any fees as well. We might have to let the credit reference agencies know too, which could affect your credit score and may make it harder for you to borrow any money in the future.
To make managing your insurance even easier, our new Messenger service will soon be available to all customers in our app (some customers can already use it). To message us directly, just look for the ‘Message us’ option in our app.
You can message us at any time, then go about your day and we'll let you know when we've replied. Otherwise, visit our ‘Contact us’ page for details of how to get in touch.
