MyAccount is showing an error message

If your Hastings Direct app is showing ‘Sorry, your login was unsuccessful’, then this message refers to the wrong password being entered into the app.

Try the following these steps, which should help you to log back in:

• If you’re using a browser to log in, please clear its cache. If you're unsure how to clear it, you can Google the steps for the specific browser you’re using.

• If you’re using the Hastings Direct app, please do not use any saved passwords if they’ve failed before. These passwords can appear by auto-filling the password, or by using either Face ID, a PIN or a fingerprint. You can dismiss this feature and enter your password manually.

• Please check and remove any spaces before or after your email address and password.

• Please make sure you’re using the latest version of the app. You can find this in the App Store or Google Play.

• If you’re only having trouble logging into the Hastings Direct app (but can log in on the website), please uninstall and reinstall the app onto your device.

If you’re a customer with either Insure Pink or People’s Choice, please be aware you can only access MyAccount by the Insure Pink and People’s Choice website – so you’re not able to use the Hastings Direct app. Please see the website links below:

Insure Pink: www.insurepink.co.uk/myaccount/login/

People’s Choice: www.peopleschoice.co.uk/myaccount/login/

If your Hastings Direct app is showing, ‘Sorry we're having some technical problems’, please call us on 0333 321 9801.

We’re open Monday to Friday 8.00am – 7.00pm, Saturday 9.00am – 5.00pm and Sunday 9.00am – 1.00pm.