I can’t log into the app

We’re sorry to hear you’re having trouble logging in. Try following these steps, which should help you to log back in:

• Please do not use any saved passwords if they’ve failed before. These passwords can appear by auto-filling the password, or by using either Face ID, a PIN or a fingerprint. You can dismiss this feature and enter your password manually.
• Please check and remove any spaces before or after your email address and password.
• Please make sure you’re using the latest version of the app. You can find this in the App Store or Google Play.
• If you’re only having trouble logging in to the Hastings Direct app (but can log in on the website), please uninstall and reinstall the app onto your device.

If you’re a customer with either Insure Pink or People’s Choice, please be aware you can only access MyAccount by the Insure Pink and People’s Choice website – so you’re not able to use the Hastings Direct app. Please see the website links below:

Insure Pink: www.insurepink.co.uk/myaccount/login/

People’s Choice: www.peopleschoice.co.uk/myaccount/login/