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Hastings Direct Production

What changes can I make online?

You can make changes yourself in the app or MyAccount at a time that suits you.

Here's what you can do:

  • Add, remove or edit driver details
  • Update your address
  • Check and change your payment details (including the date your instalments are taken)
  • Change your vehicle, licence plate and mileage
  • Find useful documents, such as your no claims discount or certificate of motor insurance

How to make a change in the app or MyAccount

  1. Log in, select View policy and choose the policy you want to change.
  2. Select the change you want to make and add your new information.
  3. You'll be given a quote, which includes any change to your total price and any fees you need to pay
  4. Select continue if you want to go ahead. If the change causes your total price to decrease you'll be due a refund. Or if your price has gone up, you can choose how to pay.  
  5. If you don't want to carry on, simply select Cancel changes. (Remember, you do need to tell us if your details have changed, as you may not be covered if you need to make a claim)

 

What happens next

We'll make the changes and will let you know when your updated policy documents are ready to view in the app or MyAccount. This should only take a couple of hours.

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