How do I cancel my policy before it starts?
We're sorry you're thinking of cancelling your insurance and we’re always here to help if you need us in the future.
If you cancel your policy, you won't be charged a cancellation fee – but you will have to pay for any non-refundable fees you paid when you bought your policy (such as the arrangement fee).
Please remember that if you need proof of your no claims discount, it will still be with your previous insurer as your policy with us hasn't started yet.
To cancel your policy before it starts, simply go to the home screen of our app and choose ‘Message Us’ to start your conversation. If you don't have the app, you can find other ways to contact us here.
Depending on why you want to cancel, there may be other options
If you need to change your details (e.g. if you're moving home, getting a new car or need to make other changes), you might not need to cancel your policy. Instead, try updating your current policy details. It's easy to do online and there's no need to pay a cancellation fee.
How to make a change in our app or MyAccount…
- Log in, then select the change you want to make and add your new information.
- You'll be given a quote, which includes any change to your total price and any fees you need to pay.
- Select ‘Continue’ if you want to go ahead. If the change you want to make means your total price will go down, you'll be due a refund. Or if your price has gone up, you can choose how to pay.
If you don’t want to carry on, simply select ‘Cancel changes’ (please remember, you do need to tell us if your details have changed, as you may not be covered if you have to make a claim).
- If you don't want to go ahead with your renewal, just let us know before your renewal date by calling us on 0333 321 9790 (our opening hours are here). We'd love you to stay with us, so if you do get a better quote, call us with the details and we'll see what your options are.
- You can also opt out of auto renewal at any time – simply change your preferences in our app or MyAccount. Unless you tell us otherwise, this makes sure that your policy will end on your renewal date and you'll no longer be insured by us.