How do I cancel my Hastings Online policy?
We're sorry you're thinking of cancelling your insurance and we’re always here if you need us in the future. Before you go, we just want to make you aware of a few other options:
If you just want to change your details
You might not need to cancel your policy (and potentially pay a cancellation fee). Instead, you can get a quote for updating your current policy details online. To find out how to make a change and get your quote, just follow these simple steps here.
If you've had our renewal quote but don't want to renew
We'd love you to stay with us, so if you do get a better quote elsewhere, just call us on 0333 321 9790 (our opening hours are here). You might also find that by updating your details, you can get a more up-to-date price. To do this, please log in to our app or MyAccount and go to ‘Renewals’.
If you're worried about paying for your insurance
Please get in touch with our specially trained team. They’ll do everything they can to help and will discuss all your options with you. You’ll find their contact details here.
If you still want to cancel or you've found a better quote elsewhere
You can cancel your policy online. Simply go to the home screen of our app and choose ‘Message Us’ to start your conversation.
Otherwise, please call us on 0333 321 9801 and we’ll be happy to help. If it’s about another quote, just make a note of the excess and any benefits on your new quote so we can find you a like-for-like policy.
It’s important to remember that if you cancel:
- You’ll lose this year’s no claims discount.
- If you pay monthly, you may have to pay an outstanding balance.
- There may also be a cancellation fee.
Once we’ve deducted the time you've been insured by us and any non-refundable fees you paid when you bought your policy (such as the arrangement fee), we'll work out if we owe you any money. We'll then send you a letter confirming your cancellation.
Already cancelled? How to find proof of your no claims discount
You can get this in the documents section of our app or MyAccount by choosing ‘Get NCD’. Alternatively, you’ll find it in your cancellation letter.
