Contact us about your Hastings Online insurance policy

With our Online policy, you're expected to manage most parts of your policy online. This includes:

• Changing your car or editing the details.
• Adding or removing drivers.
• Updating personal information, like your address.
• Managing your payments.
• Registering or tracking a car claim.

If you need to speak to us, simply choose ‘Message Us’ in our app to start your conversation. 

Because of this limited call centre support, our online policies are cheaper than our standard policies (with full call centre support).

Rest assured, we're always here to help if you have an accident. Our Claims helpline is 0333 321 9800 and is available 24/7 for both Hastings Online and our standard policies. 

If you want to start a claim or tell us about an incident online instead, just log in to our website or app and follow the step-by-step instructions.